This Privacy Policy explains what personal information pk989 collects from Pakistani players, why we collect it, how it is used, with whom it may be shared, and what rights you have over your own data. We have written this document in plain, readable English — not to obscure obligations behind legal complexity, but to give you a genuine understanding of how pk989 handles your information.
Summary: pk989 collects only the data necessary to provide you with a safe, compliant gaming experience. We do not sell your personal information to any third party for marketing or commercial purposes. Your data is yours — this policy explains how we care for it.
pk989 is an online gaming platform operated at pk989.biz, providing sports betting, live casino, slot games, and card games to eligible adult players. For the purposes of this Privacy Policy, pk989 acts as the data controller in respect of all personal information collected through the pk989 platform, website, mobile interface, live support systems, and related communications.
This Privacy Policy governs the collection, processing, storage, and use of personal data belonging to all pk989 members, prospective members, and visitors to the pk989 website, regardless of the device or location from which they access the platform. It should be read together with pk989's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this document.
Data Controller contact: For all privacy-related enquiries, including data access requests and deletion requests, contact pk989 through the live support chat available inside your account. For written correspondence, use the email address listed in Section 13 of this policy.
pk989 collects personal data in several categories depending on the stage of your relationship with the platform — from initial registration through to ongoing account activity and any customer support interactions. The categories of personal data we collect are described below.
When you create a pk989 account, we collect the following information:
To comply with our obligations under applicable anti-money laundering and responsible gaming standards, pk989 requires identity verification before processing withdrawal requests. KYC data collected includes:
pk989 maintains records of all financial transactions on your account, including:
pk989 records all gaming activity associated with your account, which constitutes personal data under applicable data protection principles:
When you contact pk989 through live chat, email, or any other communication channel, we retain records of those communications including the content of messages, timestamps, and the identity of the support agent who assisted you. This data is used to maintain continuity of support and to resolve disputes.
pk989 collects personal data through the following means:
pk989 uses your personal data for specific, defined purposes only. We do not process your data in ways you would not reasonably expect from a regulated gaming platform. The primary purposes for which we use your data are:
Every instance of personal data processing at pk989 is conducted under one of the following legal bases. Where multiple bases could apply, we have identified the primary applicable basis in Section 4 above.
pk989 does not sell, rent, or trade your personal data to any third party for their own marketing, commercial, or analytical purposes. We share your data with third parties only where strictly necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. The categories of third parties with whom we share data, and the basis for each, are set out below.
To process deposits and withdrawals, pk989 shares the minimum necessary transaction and account identification data with payment providers including JazzCash, EasyPaisa, SadaPay, HBL, UBL, Meezan Bank, and USDT TRC20 processors. These providers are contractually bound to use the data solely for payment processing purposes and are not permitted to use it for any other purpose.
pk989 uses licensed third-party KYC and AML compliance services to verify identity documents and screen account holder names against relevant sanctions and politically exposed persons (PEP) lists. Your KYC data is transmitted to these providers in encrypted form and processed solely for the purpose of identity verification.
To deliver live casino, slot, and card game services, pk989 integrates software from third-party game studios. Your account identifier and session data may be transmitted to these providers to facilitate gameplay and settle game outcomes. Game providers are contractually restricted from using this data for any purpose other than game delivery and technical support.
pk989 may disclose personal data to regulatory bodies, gaming authorities, or law enforcement agencies where required to do so by applicable law, court order, or legitimate regulatory request. We will notify affected account holders of such disclosures where we are legally permitted to do so.
We never sell your data: pk989 does not have any arrangement — current or planned — under which your personal information is sold or provided to data brokers, advertisers, or marketing networks. If you receive unsolicited marketing that claims to be from pk989 or references your pk989 account, report it through our live support immediately.
pk989 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following retention periods apply to the primary categories of data we hold:
Upon the expiry of the applicable retention period, pk989 will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.
pk989 uses cookies and similar tracking technologies to operate essential platform functions, personalise your experience, and analyse platform usage patterns. The following categories of cookies are used on pk989:
Most web browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling essential cookies will impair or prevent your ability to use pk989 services, including the ability to log in to your account.
No third-party advertising cookies: pk989 does not deploy third-party advertising or retargeting cookies on pk989.biz. We do not participate in cross-site advertising networks or permit third-party advertisers to place tracking technologies on our platform.
As a pk989 member and a data subject under applicable privacy principles, you have the following rights in relation to your personal data. pk989 will respond to valid data rights requests within a reasonable period, ordinarily within 30 days of receipt.
You have the right to request a copy of the personal data pk989 holds about you, including account data, transaction history, KYC records, and gaming activity logs. Access requests can be submitted through pk989 live support.
If any personal data held by pk989 is inaccurate or incomplete, you have the right to request its correction. Update requests for name, address, and contact details can be made through your account settings or live support.
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that regulatory retention obligations (Section 7) may prevent full erasure of certain records, particularly KYC and financial transaction data, during the mandatory retention period.
In certain circumstances — such as where you contest the accuracy of data we hold, or where processing is unlawful but you prefer restriction to erasure — you may request that pk989 restrict further processing of your data pending resolution of the dispute.
Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to have it transmitted to another controller where technically feasible.
You have the right to object to processing conducted on the basis of pk989's legitimate interests, including profiling for security and fraud prevention purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
You may withdraw your consent to receive promotional emails or SMS messages from pk989 at any time through the notification settings in your account, or by requesting opt-out through live support. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
pk989 implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures are reviewed and updated on an ongoing basis in response to evolving security threats.
Report a security concern: If you discover or suspect any security vulnerability in the pk989 platform, or believe your account may have been accessed without your authorisation, contact pk989 live support immediately. We take all security reports seriously and respond within 24 hours.
pk989 services are strictly intended for adults aged twenty-one (21) years and above. pk989 does not knowingly collect personal data from, or direct any gaming services towards, persons under the age of 21. The age verification process embedded in pk989's registration and KYC procedures is specifically designed to prevent underage access.
If pk989 becomes aware that personal data has been collected from a person who does not meet the 21+ age requirement, we will immediately suspend the relevant account, void any associated balances, and permanently delete the data collected from the underage individual. We may additionally report the matter to appropriate regulatory authorities where required.
Parents and guardians who have reason to believe that a person under 21 in their household has registered with or accessed pk989 are encouraged to contact pk989 live support immediately with the relevant account information. We will investigate and act promptly. We also recommend using parental control software to restrict access to online gaming platforms for minors in your household.
pk989 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing activities, or platform functionality. Material changes to this policy — meaning changes that substantially affect how we use your data or the rights available to you — will be communicated to all registered pk989 members via the mobile number or email address registered to their account, with a minimum of fourteen (14) days' notice before the change takes effect.
Non-material changes (such as typographical corrections, clarifications that do not alter the legal meaning of the policy, or updated contact information) may be made without advance notice and will be identified by the updated version number and revision date at the top of this document. We encourage all pk989 members to review this Privacy Policy periodically to remain informed of how their data is handled.
Your continued use of pk989 following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with a material change, you have the right to close your account and request deletion of your data as described in Section 9.
For all privacy-related enquiries, including requests to exercise the data rights described in Section 9, concerns about how your personal data is being used, or reports of suspected data breaches involving your pk989 account, please contact us through one of the following channels:
Privacy enquiry email (non-clickable, plain text only): [email protected]
pk989 aims to respond to all formal data rights requests within thirty (30) days of receipt. Complex requests may require additional time, in which case we will notify you of the extended timeline within the initial 30-day period.
These are not aspirational statements — they are operational standards that pk989 enforces at the system and process level, not just in policy text.
pk989 has no commercial arrangement involving the sale or licensing of member personal data to any third party. Your name, mobile number, CNIC details, and gaming history are not monetised as a data asset — they exist solely to provide and improve your pk989 experience.
Every byte of data transmitted between your device and pk989 is protected by 256-bit SSL encryption — the identical standard used by HBL, UBL, and Meezan Bank for their online banking portals. Your credentials and financial data travel encrypted, always.
The purposes table in Section 4 lists every way pk989 uses your personal data with the specific legal basis for each. There are no undisclosed uses. If we introduce a new data processing activity not covered by this policy, we will update the policy and notify you before proceeding.
pk989 does not accumulate personal data beyond what is needed. The retention schedule in Section 7 sets firm deletion timelines for every data category. When data is no longer needed and retention obligations have been met, it is securely and permanently deleted.
pk989 promotional communications — bonus alerts, event notifications, offer SMS — only reach you if you have specifically opted in. You can withdraw consent at any time from account notification settings, and opt-out is immediate. We do not use dark patterns to keep you opted in.
Every data rights request — whether access, rectification, erasure, or portability — is handled within 30 days. pk989 live support routes these requests to the relevant team immediately upon receipt. You will receive acknowledgement within 48 hours of submitting any formal data request.
Privacy is not an afterthought at pk989 — it is built into the architecture of how the platform operates. Three hundred thousand Pakistani players have trusted pk989 with their personal information. Registration takes under two minutes and your data is protected from day one.
21+ only · Gambling involves financial risk · Privacy Policy subject to change with notice · One account per person